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Privacy Policy

At MapleTail, your privacy matters to us. We're a Canadian small business committed to protecting your personal information and respecting your rights.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website: www.mapletailco.com

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1. What Information We Collect

 

When you interact with us, we may collect the following:

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🛍️ When You Place an Order:

  • Name,

  • shipping address,

  • billing address

  • Email address & phone numberPayment details (processed securely via Wix Payments or PayPal – we never store card info)

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✉️ When You Join Our Newsletter or Contact Us:

  • Name and email address

  • Any messages or questions you send us

 

🌐 Automatically via the Website:

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  • IP address, browser type, and device information

  • Page visit details and time spent (via Wix Analytics and cookies)

 

2. How We Use Your Information

 

We use your information to:

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  • Fulfill and ship your orders (via our dropshipping partner, Spocket)

  • Send you order updates and confirmations

  • Improve our store and shopping experience

  • Respond to your questions or concerns

  • Share updates, tips, or promotions if you opt-in (you can unsubscribe anytime)

  • We only use your information for what you’ve agreed to—and never sell your data.

 

3. Who We Share It With

 

We only share your info with trusted services necessary to run our business:

 

🛒 Wix (our store host + email platform)

📦 Spocket (to process and fulfill your order)

💳 Payment processors like Wix Payments or PayPal

📧 Email marketing via Wix Ascend (only if you’ve opted in)All third-party services comply with strict data protection policies.

 

4. Cookies & Tracking

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  • We use cookies to provide a smooth shopping experience. These help with:

  • Remembering what’s in your cart

  • Understanding how visitors use our site (so we can improve it)

  • You can control cookies through your browser settings.
     

5. Your Rights (Especially in Canada)

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As a Canadian resident, you have the right to:

 

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for email marketing

  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC)

  • To make a request, email us at privacy@mapletailpets.com

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6. Data Storage

Your data is stored securely through Wix and trusted third parties (e.g. Spocket, payment processors). We retain order info only as long as necessary to fulfill your order and for tax/reporting purposes.

 

7. Children’s Privacy

 

MapleTail does not knowingly collect personal information from children under 13. If we learn that a child has submitted personal information, we will delete it immediately.

 

8. Changes to This Policy

 

We may occasionally update this Privacy Policy. Changes will be posted here with a new “Effective Date.”

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